Welcome to Walworth Florist. These Terms & Conditions set out the basis on which you may use our website and place orders for online flower delivery within Walworth and surrounding areas. Please read these terms carefully before placing any order. By using our website, you agree to be bound by these Terms & Conditions. If you do not agree, you may not use our services.
These Terms & Conditions apply to all transactions made via our online shop by customers in Walworth and surrounding areas, including but not limited to flower delivery, product purchases, and related services. Supplemental terms may apply to specific products or services and will be made available at the point of purchase or delivery if relevant.
To place an order for flower delivery with Walworth Florist, browse our online store, add the desired items to your basket, and proceed to checkout. You will be asked to provide accurate delivery and contact information. Please ensure all details, including recipient name, delivery address, and preferred delivery date and time, are correct before confirming your order. Walworth Florist cannot be held responsible for delays or undelivered items resulting from incorrect order details.
All orders are subject to acceptance and product availability. After confirming your order, you will receive a summary confirming your transaction. This confirmation does not represent acceptance of your order, which occurs when we dispatch the goods. We reserve the right to refuse or cancel any order prior to dispatch. If we are unable to fulfill your order for any reason (e.g., supply problems, delivery limitations, or payment issues), we will inform you as soon as reasonably practicable and provide a full refund where necessary.
Due to the seasonal and perishable nature of flowers, some items may be unavailable at the time of your order. While we strive to supply the products described, substitutions may occasionally be necessary to ensure your selected bouquet is delivered on time. Substitutions will be of equal or greater value and comparable quality, maintaining the aesthetic of your chosen arrangement as closely as possible. If substantial changes are necessary, we will make reasonable efforts to notify you.
Our flower delivery service covers Walworth and surrounding areas. When placing your order, please check that we deliver to your chosen postcode. Where possible, we offer same-day delivery for orders placed before the specified daily cutoff time, otherwise delivery will occur on your selected future date.
Delivery times are typically during standard business hours. While we endeavour to fulfil your preferred delivery time, we cannot guarantee exact times. In the event that the recipient is not present at the delivery address, we will attempt to leave the flowers in a secure location or with a neighbour, unless you instruct us otherwise. The recipient will be notified via delivery card, where applicable. We cannot accept liability for flowers left according to these instructions.
In rare cases of delayed delivery due to circumstances beyond our control (including extreme weather, supply issues, or road closures), we will make every effort to communicate with you and complete delivery as soon as possible.
Payment must be made in full at the time of order using the payment methods displayed on our website. All prices are listed in GBP (£) and are inclusive of VAT at the prevailing rate. Delivery fees, where applicable, will be clearly displayed before checkout. Walworth Florist uses trusted and secure payment gateways to process transactions. We do not store customer payment card details on our systems after completion of the transaction.
Your order will not be processed until full payment has been received and cleared. In the event of any payment issues, your order may be delayed or cancelled, and we will notify you promptly via the contact information you provide.
From time to time, we may offer discounts, promotions, or special offers. Discount codes must be entered at the time of checkout and cannot be applied retrospectively. All promotions are subject to availability and may be withdrawn at any time without prior notice. Promotions cannot be combined unless specifically stated.
If you wish to amend or cancel your order, please contact us as soon as possible. Orders can typically be amended or cancelled up to 24 hours prior to the scheduled delivery date. After this deadline, we may have begun processing, and cancellations or changes may not be possible due to the perishable and custom nature of our flowers.
Should cancellation or amendment be possible, we will process a full or partial refund to your original payment method within 5-7 working days. If you are dissatisfied with your order after delivery or believe there has been an error, please contact us promptly so we can resolve the issue.
Nothing in these terms affects your statutory rights as a consumer, including any rights to cancel under the Consumer Contracts Regulations in the United Kingdom, where applicable.
Due to the highly perishable nature of fresh flowers, we are unable to accept returns in most circumstances. However, if your flowers arrive damaged, wilted, or not as described, please contact us on the day of delivery with photographic evidence, and we will arrange for a replacement or refund at our discretion.
Refunds will be processed to your original method of payment within 5-7 business days. We reserve the right to refuse a refund or replacement if the product has been mishandled, placed in an unsuitable environment, or where claims are made beyond an acceptable time frame.
You are responsible for providing accurate and complete delivery information. Please ensure that the recipient is aware of the expected delivery and has access to receive flowers on the date specified. We accept no responsibility for failed deliveries where the recipient is unavailable, unreachable, or the delivery information provided was incorrect.
All content, images, product designs, and branding on our website remain the intellectual property of Walworth Florist or our partners. No material may be reproduced, in whole or in part, without our express written permission.
We aim to ensure all information on our website is accurate and up-to-date. However, neither Walworth Florist nor its employees can accept liability for errors or omissions or for any losses resulting from reliance on information on this site. To the extent permitted by law, we exclude liability for any loss arising from your use or inability to use our website, including but not limited to loss of data, business interruption, or loss of goodwill.
Our liability for losses you suffer as a result of our breach of contract is strictly limited to the purchase price of your order. We do not accept liability for indirect, incidental, or consequential damages.
Nothing in these Terms & Conditions limits or excludes our liability for death or personal injury caused by negligence, fraud, or any other liability that cannot lawfully be excluded by English law.
We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations that is caused by events outside our reasonable control, including (but not limited to) strikes, lock-outs, fire, adverse weather, epidemic, pandemic, or inability to obtain supplies. In the event of such delays, we will notify you, and our obligations shall be suspended for the duration of the event.
Your privacy is important to us. Please refer to our Privacy Policy for full details on how we collect, use, and safeguard your personal information when using our website and placing orders.
These Terms & Conditions, and any non-contractual obligations arising from or connected to them, are governed by and construed in accordance with the laws of England and Wales. Any dispute arising out of or relating to these Terms & Conditions or the provision of products and services by Walworth Florist will be subject to the exclusive jurisdiction of the courts of England and Wales.
We reserve the right to revise these Terms & Conditions at any time. Any changes will be posted on our website and will become effective immediately upon posting. It is your responsibility to review these terms regularly. Your use of the website and any orders placed after such changes constitutes your agreement to the new terms.
If you have any questions about our Terms & Conditions, your order, flower delivery in Walworth, or our services, please refer to the contact page of our website for information on how to reach us. We aim to respond to all queries as quickly as possible.
These Terms & Conditions are intended for customers ordering online flower delivery to Walworth and surrounding areas. Please ensure that you review your delivery location before placing an order. Thank you for choosing Walworth Florist – your trusted local floral expert.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Walworth, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Walworth.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
