Returns, Refunds and Complaints Policy

Our Fresh Flowers Guarantee in Walworth

At Walworth Florist, we are proud to provide the freshest flowers to our local community. As a trusted Walworth florist serving households and businesses nearby, we hand-select each bloom to ensure you receive only the best quality arrangements. Your satisfaction is our priority, and we stand by the beauty and longevity of our bouquets with a clear guarantee.

Damaged-on-Arrival Policy

If your flowers or arrangements arrive damaged or not in perfect condition, please notify us as soon as possible upon receipt. We ask that customers report any issues with damages within 24 hours of delivery, accompanied by supporting images, if possible. This helps us resolve your concern quickly and ensure accountability at each step of our service.

Freshness Window & Expectations

Our commitment is to deliver flowers at their freshest. We guarantee the freshness of our flowers for a minimum of 5 days following delivery, provided they are cared for according to the care instructions included with your order. If you believe your flowers have not met this standard, please contact us promptly within this freshness window so we can make it right.

Refunds and Replacements

Your satisfaction is important to us. In the event your flowers arrive damaged, wilted before the guaranteed freshness window ends, or do not match your order, we can offer the following options:

• Replacement: We will arrange for a fresh replacement of your bouquet or arrangement at no extra cost as soon as possible.
• Refund: If a replacement is not suitable, we can process a full or partial refund depending on the nature and extent of the issue. Refunds will be made to your original payment method.

Please note, refunds and replacements are assessed on a case-by-case basis, with consideration given to the nature of the issue and the supporting evidence provided by the customer.

Complaints Process

If you are unhappy with your experience or our products for any reason, we encourage you to get in touch with us directly so we can resolve your concern swiftly. Please contact us with the details of your complaint and any relevant evidence. All complaints are handled promptly and with care, and our team will work closely with you to find a satisfactory solution, whether it be a replacement, refund, or another remedy.

Your Trusted Walworth Florist

We are committed to supporting our neighbours and local businesses with excellent service and the freshest flowers. As your reliable Walworth florist, we appreciate your trust and feedback, which help us improve and continue to serve the community with pride.

Thank you for choosing Walworth Florist for your floral needs. Please reach out to us with any concerns or feedback regarding your order quality, and rest assured that we will always strive to resolve any issues fairly and promptly.